1. Introduction At Richouli, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy outlines the conditions under which returns and refunds can be made.
2. Eligibility for Returns
Time Frame: You have 30 days from the date of purchase to initiate a return.
Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
3. Non-Returnable Items
Gift cards
Items marked as final sale
Personalized or custom-made products
4. Return Process
Initiate a Return: Contact our customer service team at [email protected] with your order number and reason for the return.
Receive a Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to send back your item.
Ship the Item: Pack the item securely and include the Return Authorization Number inside the package. Ship the package using a trackable shipping method to the address provided by our customer service team.
5. Refunds
Inspection: Once we receive your return, we will inspect the item to ensure it meets our return policy criteria.
Processing Time: Refunds will be processed within 7-10 business days after the returned item has been received and inspected.
Original Payment Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
6. Exchanges We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items If you receive a damaged or defective item, please contact our customer service team immediately at [email protected]. Provide your order number and a description of the issue, and we will work with you to resolve the problem promptly, including offering a replacement or a full refund.
8. Return Shipping Costs
Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective item.
Non-Refundable: Original shipping charges are non-refundable unless the return is due to a damaged or defective item.
9. Contact Information If you have any questions or need further assistance, please contact our customer service team:
